Cancellation Policy
Bringme (Pvt) Ltd (Company No. PV128794), trading as Bisora · Last updated 11 September 2026
Bisora takes bookings for spa, salon and wellness venues in Sri Lanka. Bisora does not take payment. You pay the venue directly at your appointment, so there is never anything for us to charge or refund. This page explains how a booking is confirmed, and what happens when one is cancelled.
Making a booking
When you book, the venue is asked to confirm and holds the time for you while it decides. Nothing is charged at any point in this process, and you are never asked for card details.
The venue does not confirm
Every booking must be confirmed by the venue within 2 hours. If they do not, the booking lapses automatically and we tell you. You do not need to ask, and there is nothing for you to do.
You cancel
You can cancel any booking from your bookings page, free of charge, up until the appointment starts. We ask for at least 24 hours’ notice where you can give it — the venue has held that time for you and turned other customers away.
- Cancelling costs nothing, whenever you do it.
- If you do not attend, the venue records a no-show. Nothing is charged by Bisora, but repeated no-shows may mean venues decline your bookings.
The venue cancels
A venue may decline a booking, or cancel one it has already confirmed. We will tell you as soon as it happens. Nothing has been charged, so nothing is owed to you — and there are other venues on Bisora offering similar treatments.
Paying the venue
Payment is a matter between you and the venue, on their terms, at their premises. The price shown on Bisora is the price the venue has listed, and we expect venues to honour it. If you are asked to pay more than the price on your booking, tell us.
Something went wrong with the treatment
If the treatment differed materially from what was listed, contact us through the Messages section of your account within 5 days of your appointment. Any money involved is between you and the venue, but we will take it up with them, and venues that repeatedly fall short do not stay on Bisora.
Contact us
Use the Messages section of your Bisora account, or write to support@bisora.lk. Quote your booking reference — it begins with BISO — and we will respond within one business day.